Frequently Asked Questions:
Q: How are restroom trailers different from porta potties?
A: There are vast differences between The Water Closet trailers and porta potties. A porta potty is basically a plastic box for mobility, while our restrooms are designed to be aesthetically pleasing, clean and comfortable. Porta potties have toilets with visible, odorous, open-air waste tanks. By contrast, our trailers have flushable toilets with running water that drain into an enclosed waste tank similar to home. Our restrooms are climate controlled which aids in comfort and odor control; porta potties do not have this option. Most importantly, porta potties are often unsanitary; The Water Closet toilet trailers are not only highly sanitary, but provide electrical amenities and hot & cold running water which is important for personal grooming and hygiene.
Q: How often are your restroom trailers cleaned and sanitized?
A: We take cleanliness incredibly serious! Our team goes through detailed measures to ensure a cleanliness that goes beyond what the eye can see. Each unit is thoroughly cleaned before and after every event. Additionally, our restrooms are given an inspection before each delivery.
Q: How are restroom trailers maintained during an event?
A: We offer attendant packages to ensure each restroom is clean, supplied and fresh throughout the entirety of the event. If this package is not selected, the event host may choose to designate a volunteer to perform these duties. We will advise parties of usage and necessary items to be aware of.
Q: Are the toilets in restroom trailers real flushing toilets?
A: Yes, similar to home.
Q: Are restroom trailers climate controlled?
A: Yes, both A/C and heat making them perfect for year round use.
Q: Does the restroom trailer come with an attendant?
A: Having an attendant at your event is something we are totally able to accommodate!
Q: How do I decide which restroom trailer is best for my event?
A: Our team will be happy to help in that decision. We will ask for details such as: guest count, duration of event, alcohol consumption, setup area, etc... Once the details have been compiled, we will give recommendations to best meet your needs.
Q: How much advanced notice do I need to rent a restroom trailer?
A: The Water Closet trailers are often booked several weeks and sometimes months in advance. It is recommended to contact us immediately after date of event is established.
Q: What is your service area?
A: We proudly service North Idaho & the surrounding areas.
Q: Is there a delivery fee?
A: Delivery, drop off, set up & pick up are all included in your quote, no added fees!
Q: When will the restroom be delivered and picked up?
A: We will work with each client to establish drop off and pick up times.
Q: Does someone need to be on-site when restroom is delivered?
A: It is recommended that someone be available on-site during delivery in order to ensure proper placement.
Q: Where can restroom trailer be placed?
A: Our trailers can be placed anywhere that will accommodate the dimensions of the restroom ordered. The unit needs to be placed on relatively level ground and free of any obstructions. Access to site needs to be able to accommodate a tow vehicle with no steep grades and slippery surfaces, and a 12' clearance in height. If unit is to placed on grass and grass is wet or soft from rain at time of delivery, an alternate location may have to be selected to keep tow vehicle from becoming stuck. Our delivery driver will be able to assess the situation and make a determination on if they will be able to maneuver in place without becoming stuck.
Q: Are water and power hookups needed?
A: We recommend that restrooms be placed within 100' of power and water connections. If connections are not available, *we absolutely must know ahead of time.*
Q: Do you offer long-term rentals?
A: Yes, we offer long-term rentals.
Q: What are payment options?
A: We accept debit cards, credit card & cash.
Q: Is a deposit required to reserve restroom trailer?
A: Yes, a 25% deposit is required at the time of reservation with the balance due the week of rental.
Q: What is you cancellation policy?
A: Once reserved, all items are withheld from inventory for your event. Cancelations made 60 or more days prior to your event will be refunded 75% of your deposit. Cancelations made 30-59 days prior to your event will be refunded 50% of your deposit. Cancelations made 14-29 days prior to your event will be refunded 25% of your deposit. Cancelations made less than 14 days prior to your event will not receive a refund of their deposit.
Q: Do you have the appropriate general liability insurance?
A: Yes, absolutely! A free copy can be provided upon request.